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Refund and Return Policy

Effective Date: April 27, 2025

At East West Offroad Products LLC, your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return policy.

1. Return Period

You have 30 days from the date of delivery to return any item for any reason.

2. Return Conditions

  • Items must be returned in new, unused, and uninstalled condition.
  • Items must include all original packaging, hardware, and accessories.
  • Returns that are damaged, used, or missing parts may be subject to additional fees or denied.

3. Restocking Fee

  • All returns are subject to a 15% restocking fee unless you qualify for a special case.
  • The restocking fee will be deducted from your refund amount.

4. Non-Returnable Items

Certain items are non-returnable, including:

  • Any item sold as "Non Returnable"

5. How to Start a Return

To initiate a return, please contact us at:

We will provide you with a Return Authorization (RA) number and instructions for sending your item back.

Returns without a valid RA number will not be accepted.

6. Refund Processing

  • Once we receive and inspect your return, we will issue a refund to your original method of payment.
  • Refunds are typically processed within 7–10 business days after we receive the returned item.
  • Shipping charges are non-refundable.

7. Return Shipping

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service and purchasing shipping insurance.
  • We are not responsible for returns lost in transit.

Need help or have questions about your return?

Contact us anytime — we're happy to assist you!

East West Offroad Products LLC

Email: info@eastwestoffroad.com

Phone: 1-866-EWO-ROAD (396-7623)